Refund policy

Refunds and Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Return Process

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@humanitysource.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@humanitysource.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only exchange damaged, wrong product, wrong size, or defective. If you need to exchange an item, don't hesitate to contact us at sales@humanitysource.com, which we'll process; no restocking fee will apply for the exchange.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Help! I can't find my return slip.

Don't worry—our packages don't include return slips. Just reach out to sales@humanitysource.com, and we'll help you place your return or exchange. 

Return Cost

You do not need to pay the return shipping cost for defective items. Customers pay the return shipping cost for non-defective items.
Shipping cost is not refundable for ordering the wrong product from the customer. You will be responsible for paying for your shipping costs for returning your item.

 

Business Address: 4657 South Marion Place, Chandler Arizona 85249, United States

Contact Email: sales@humanitysource.com

Contact Number: +1 480-570-8909

Support: Monday - Friday (8am - 5pm PST)